Shipping policy

Shipping Policy

Last updated: 1/30/2026

Welcome to 13th Mausoleum. We pack every order like it’s headed to a private collection, because it is. Below is how shipping works, what to expect, and what to do if something arrives damaged or goes missing.

  • “Small-batch studio shipping: thank you for your patience while we finish each piece.”

Processing Times (Order Prep)

  • Ready-to-ship items typically ship within [1–3 business days] after purchase, excluding weekends. 

  • Made-to-order / custom items typically ship within [1-2 weeks]. These timelines can vary depending on production queue and curing/finishing time.

  • Business days are Monday–Friday, excluding holidays.

If your order includes multiple items, it may ship together (once everything is ready) unless you contact us to discuss split shipping.

Shipping Carriers

We ship using reliable carriers such as USPS, UPS, and/or FedEx depending on the order size, destination, and best available rate.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package size/weight

  • Destination

  • Selected shipping speed

We may occasionally offer shipping promotions, which will be clearly shown at checkout.

Tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking may take 24–48 hours to update once the carrier has the package.

Estimated Delivery Times (After Shipment)

Delivery times depend on your location and the shipping method selected at checkout. Typical domestic delivery ranges:

  • Standard: [2–7 business days]

  • Expedited: [1–3 business days]

Please note: delivery estimates are not guaranteed once the package is in the carrier’s hands, especially during holidays, severe weather, or peak shipping seasons.

Shipping Destination & Address Accuracy

Please double-check your shipping address at checkout.

  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for the cost to reship the package.

  • If you realize an address is wrong, contact us immediately at sjhauntedproductions@gmail.com. If the order has already shipped, we may not be able to change it.

International Shipping

We may offer international shipping to select locations. International customers are responsible for:

  • Any customs duties, VAT, taxes, or import fees

  • Any delays caused by customs processing

International shipping timelines can vary widely by country and customs.

Damaged Items

We pack items carefully, but if something arrives damaged, we’ll make it right.

Please email sjhauntedproduction@gmail.com within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item damage

  • Photos of the outer box and packing materials

Do not discard the packaging until we’ve responded, as carriers may require it for claims.

Lost, Missing, or Stolen Packages

  • If tracking shows “Delivered” but you don’t have the package, please check:

    • Your mailbox/parcel locker

    • Around your property

    • With neighbors or building management

  • If it still can’t be found, contact us at sjhauntedproductions@gmail.com within [3–7 days] of the delivery scan.

We’ll help you investigate with the carrier. In some cases, replacement or refund eligibility may depend on carrier claim results and/or shipping insurance.

Order Changes & Cancellations

If you need to cancel or change an order, contact us at sjhauntedproductions@gmail.com as soon as possible.

  • If the order hasn’t entered production or shipped, we’ll do our best to accommodate.

  • Custom/made-to-order items may not be cancellable once production has started.

Questions

Email us at sjhauntedproductions@gmail.com and include your order number for the fastest help.